Shipping policy

Order Processing

Processing Time:

  • Standard orders: 8–15 business days

  • Pre-orders: Processed once manufacturing is complete. Estimated dispatch dates are listed on each product page.

Please note that processing times may be longer during peak periods or if additional manufacturing is required. You will receive a notification once your order has been shipped.

Shipping Methods & Tracking

We ship worldwide. Check what countries we do not ship to due to shipping restrictions.

  • For orders which include tracking, you will receive a Shipping Confirmation Email with tracking information once your order has been fulfilled.

  • Tracking may take 1–3 business days to update, especially for international shipments.

3. Estimated Delivery Times

Delivery times vary depending on your location and the shipping carrier. Please note these are estimates, not guaranteed:

  • 6-12 business days after processing

Delays may occur due to customs processing, courier issues, or other unforeseen events.

4. International Shipping & Customs

Customers are responsible for all customs duties, import taxes, or additional fees imposed by their local customs office.

  • These fees are not included in your order total.

  • Orders refused or returned due to unpaid customs fees cannot be refunded.

  • If your country requires a personal tax number, please include it in the order notes at checkout.

We do our best to assist with customs issues, but customers are ultimately responsible for any local import fees.

5. Lost, Stolen, or Returned Parcels

  • If your parcel is marked as delivered but is missing, please check with neighbours, building managers, or your local post office.

  • We cannot offer reshipments, replacements, or refunds for parcels lost or stolen after delivery by the courier.

  • If a parcel is returned to us due to incorrect address or refusal of delivery, we can reship the order at the customer’s expense. Refunds are not available for returned parcels.

6. Pre-Orders

Pre-order items are shipped once manufacturing is complete.

  • Estimated dispatch timelines are listed on each product page.

  • Processing and shipping may take longer than standard items.

  • Customs fees are the customer’s responsibility for international shipments.

7. European Union – 14-Day Cooling-Off Period

For orders delivered to the European Union, customers have a legal right to cancel or return their order within 14 days of delivery for any reason:

  • Items must be unused, unworn, and in their original packaging

  • Proof of purchase is required

  • Return shipping costs are the customer’s responsibility, unless the item is faulty

This EU right applies only to shipments within the EU. For all other regions, all sales are final.

8. Faulty or Damaged Items

If your item arrives faulty or damaged, contact us within 7 days of delivery with:

  • Order Number

  • Photos/videos of the issue

  • Photos of packaging

We will assess the issue and provide a remedy in accordance with Australian Consumer Law.

9. Changing Your Shipping Address

If your order has not yet shipped, we may be able to update your shipping address. Please email:

studiopsychoanimation@gmail.com

Include:

  • Name

  • Order Number

  • Original Shipping Address

  • New Shipping Address

We are not responsible for lost mail or failed deliveries caused by incorrect addresses provided at checkout.

10. Contact Us

For any shipping questions or concerns:

Studio Psycho Pty Ltd
📧 studiopsychoanimation@gmail.com
ABN: 98 692 842 201