Refund & Returns Policy

Thank you for supporting our indie animation series! Please read the policy carefully before placing your order.

Pre-Order Policy

Some items in our store are offered as pre-orders, which means you are purchasing merchandise before it has been fully manufactured.

While we have leftover stock from our previous Kickstarter that is ready to ship, certain items may require additional production time before dispatch. Estimated timelines - when available - will be provided on the product page.

Pre-order product images may include prototypes or concept art. Final design may vary depending on manufacturer feedback.

Returns, Refunds & Cancellations

All orders are final.
We do not offer:

  • Returns
  • Exchanges
  • Refunds
  • Order cancellations
  • Change-of-mind requests

Please ensure all details entered at checkout are correct before submitting your order.

Modifying Orders

Adding Items to an Existing Order

Once an order has been placed, we are unable to add additional items due to system limitations.

Changing Your Shipping Address

If your order has not yet shipped, we may be able to update your shipping address.

Please email us with:

  • Name
  • Order Number
  • Original Shipping Address
  • New Shipping Address

Important:
We are not responsible for lost mail, failed deliveries, or refund/cancellation requests caused by an incorrectly provided shipping address.

Contact Us

For any questions, order issues, or address updates, please contact us here: studiopsychoanimation@gmail.com

Order Questions

What does it mean the store is pre-order?

A pre-order means you're ordering before the merchandise has been fully manufactured.

Whilst we have some leftover stock from our previous Kickstarter ready to be shipped, there may be some items that will require additional time for manufacturing before being shipped.

Can I add items to an order I already placed?

Unfortunately, due to the way our store is currently setup, we are unable to add any additional items to an already placed order. Thank you for understanding!

How to change shipping address?

As long as your order has not been yet shipped, we can edit this information for you.


Please contact / email us with the following details:

  • Name
  • Order Number
  • Original Shipping address
  • New shipping address

Please note we are not responsible for any lost mail or refund/cancellations on orders where the address was incorrectly provided to us.

Can I refund or cancel my order?

We consider all orders placed final. We cannot refund /cancel orders and do not offer returns or exchanges.

What if my order was lost or stolen?

We're sorry this happened! :( We recommend filing a claim with the courier and providing any available photo or video proof. Unfortunately, we cannot offer reshipments or refunds for lost or stolen orders.